Your responsibilities

• •Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• •Help consumers by answering their questions about web orders placed on our e-commerce site.
• •Successfully resolve order delivery / payment issues and/or product returns queries.
• •Seeking solutions in case of unusual queries or requests
• •Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.
• Don’t have experience in consumer service or with systems that we use?
• No problem! You will learn that with us!

Our requirements

• Minimum:
• •Fluent French (C1) and English (C1) (spoken & written)
• •Good command of MS Word and Outlook
• •Outgoing with excellent communication skills (verbal & written)
• •Empathy and openness for working with clients
• Your advantage:
• •Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
• •Organizational skills with ability to prioritize.
• •Detail oriented
• •Positive attitude and great interpersonal skills, incl. rapport-building and listening
• •A keen interest in e-commerce will ensure you are perfect for this role

What we offer

• •Customer Service and Product trainings as an integral part of your induction
• •Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• •Private healthcare
• •Pension plan (PPE) with company contribution of 3,5%
• •Fully sponsored life insurance
• •Hybrid working system; working hours – Monday to Friday, 8h between 15:00 and 23:00
• •Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• •Partly financed Multisport Card or cinema tickets
• •Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• •Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• •Employee Referral Program – an opportunity to get a bonus
• •Garaged parking for bicycles in the same building
• •Expectant Parents Gift
• •Additional projects for those hungry for knowledge and development
• •Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
• •Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
• •Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership