Your responsibilities

• Are you passionate about creating memorable customer experiences? Do you enjoy solving problems and connecting with people from around the world? We are a leading company in the global coffee machine market, dedicated to delivering the perfect coffee experience to our customers. Now, we’re looking for a talented Customer Support Expert to join our team in Katowice and help us tell the story of our brand’s excellence!
• What you'll do:
• Engage with customers to understand their needs and provide exceptional support
• Troubleshoot technical issues with our coffee machines, ensuring quick and effective solutions
• Act as a storyteller, sharing our brand’s values and building strong relationships with clients
• Collaborate with international teams and contribute to improving customer satisfaction

Our requirements

• What we expect:
• Fluency in Czech or Slovak (C1 level) and English (B2 level)
• Openness and willingness to understand and meet customer needs
• Strong troubleshooting skills and technical attitude
• Excellent communication and interpersonal abilities
• A positive attitude and passion for delivering outstanding service

What we offer

• Why join us?
• You don't have to worry about stable employment – you receive an employment contract or civil contract from the very beginning - as you wish
• Be part of a global leader in coffee technology
• Work in a dynamic and multicultural environment
• Grow your skills and develop your career with a passionate team
• Enjoy a friendly atmosphere and support your professional journey
• If you’re ready to craft stories of satisfaction and be the voice of a brand loved worldwide, we’d love to hear from you!
• Apply now and become a key part of our coffee story!