Work Mode: Full Time Remote Type: Hybrid Working Locations: София

About A1 Competence Delivery Center:

Strength. Care. Growth

A1 Competence Delivery Center (CDC) is a crucial part of A1's telecommunications business, serving as an expertise hub. CDC is committed to delivering a comprehensive range of high-quality IT, network, financial, and HR services to support A1's operations across all OpCos, regardless of their location. By leveraging the power and synergies of the A1 Group, CDC fosters transparency of resources, enhances key skills and knowledge, and provides opportunities for personal career growth, all while ensuring job stability.

Why A1 is the Right Place for You:

If you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Your Role:

We are seeking your skills and experience to empower our team of masterminds to perform even better by supporting our internal and external customers and creating innovative IT solutions.

Your Daily Routine:

• Maintain supported systems in operation within required parameters (availability, performance).
• Monitor application servers and workload, making necessary adjustments.
• Communicate with teams regarding questions, issues, trouble tickets, problem resolution, new fixes, and releases.
• Notify next levels of support about raised problems.
• Maintain system documentation and logs, and create documentation for your own work.
• Utilize the ticketing system to resolve reported problems or submit tasks to responsible units in case of failures.
• Prepare regular and ad-hoc reports on the status of maintained systems.

What You Bring:

• At least 1 year of working experience in monitoring, reporting, or supporting applications.
• Experience with Linux services and Shell Scripting.
• An analytical, self-driven, and result-oriented mindset.
• A university degree in IT, Telecommunication, or a related field.
• Good command of English (written and spoken).

Nice to Have:

• Knowledge and/or experience with monitoring tools.
• Knowledge and/or experience with UC4 (Automic) Job Scheduling.
• Experience with Unix/Linux/Windows services, Shell Scripting, Microsoft Azure tools, or Synapse.

What We Offer:

• Innovative technologies and platforms to explore.
• A modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates for mutual support.
• Thousands of online and in-person learning opportunities for growth.
• Challenging assignments and career development opportunities within a multinational environment.
• An attractive remuneration package.
• Flexible working hours and the opportunity for home office.
• Numerous additional benefits, including free A1 services, discounts, health insurance, access to sports centers, childcare support, team and family events, and more.

Learn More:

• See us in action on our A1 Blog.
• For any questions, contact Nadya Georgieva.

Application Deadline: 19.07.2025

Only shortlisted candidates will be contacted.