Your responsibilities

• Independent customer support and order processing
• Receiving orders and processing them in SAP R3
• Coordinating delivery dates with production planning and procurement
• Clarifying transport routes, organizing and scheduling shipments, and monitoring delivery
• Collaboration with the distribution center
• Creating export-relevant and customer-specific documents
• Administrative handling of customer returns, including documentation and coordination
• Supporting projects and taking on additional tasks to help achieve annual targets

Employer requirements

• Commercial education or equivalent qualification, ideally with additional certification (e.g., Foreign Trade Specialist)
• At least 3 years of experience in order management and export, preferably in an international company
• Knowledge of export regulations and documentation, including IATA regulations for air freight, is a plus
• Excellent verbal and written communication skills with a professional and positive attitude
• Independent, committed, and resilient, with a strong sense of responsibility
• Passionate, motivated, and goal-oriented, with a strong work ethic and enthusiasm for success
• Fluent in English and Spanish; good knowledge of German is required or willingness to learn; additional languages such as Italian or French are a plus
• Proficient in SAP ERP (Order-to-Cash, returns, logistics) and the MS Office Suite

What employer offers

• Regular working hours: Full-time employment from Monday to Friday, with additional time off on Christmas Eve and New Year's Eve
• A supportive team: A friendly work environment with a first-name culture, regular team events, and open communication, including regular feedback discussions
• Reliability: Timely salary payments, overtime compensation, capital-forming benefits, and company pension plan
• Secure future: With approximately 18,100 employees, we are one of the leading international manufacturers of high-tech hearing and communication systems
• Personal development: Comprehensive onboarding through our mentoring program and access to a wide range of training and seminars
• Meaningful work and room to grow: Actively shape our processes and company development by contributing your ideas and expertise
• Modern, ergonomic workstations
• Free parking
• Numerous additional benefits: Free hot and cold drinks, subsidized in-house lunch offerings, snack machine and fresh fruit, bike leasing (JobRad), table football in the break room, corporate benefits, employee referral program, Hansefit membership (access to fitness studios across Germany), and more