Job description

💼 We're Hiring: Desktop Support Specialist (Pharma IT)

📍 Location: Warsaw, Poland (On-site, Full-Time)

🕗 Work Hours: 8:00 AM – 5:00 PM (Local Time) |

On-call support for critical incidents (P1/P2)🏢

Work Mode: 100% Work from Office

Are you an experienced IT support professional with a strong understanding of Pharma IT environments? We're seeking a Desktop Support Specialist to provide hands-on, L1-level support for our dynamic manufacturing and enterprise environment in Warsaw. This role is critical to ensuring operational continuity in a regulated pharmaceutical setting.

🔧 Key Responsibilities

• Provide hands-on support for laptops, desktops, printers, and video conferencing (VC) equipment

• Offer L1 support for plant-based devices including biometrics, servers, networks, HMI, and other manufacturing systems

• Assist with password resets and other basic issues for non-network-based applications

• Perform device management across end-user systems, servers, networks, and specialized in-plant equipment

• Handle asset management and monthly backup activities for non-network devices

• Ensure SOP/process compliance, validation/qualification, and QMS event management

• Participate in regular status reviews, reports, and project-related administrative tasks

🧪 Must-Have Qualifications

• Prior experience in a Pharma IT environment is mandatory

• Working in a pharmaceutical company is a strong advantage

• Understanding of regulated environments and related compliance protocols

💻 Technical Scope

Support will include the following infrastructure:

• Active Directory (Tenshi ADC)

• Commvault Backup Server (with NAS and AWS S3 integration)

• Chromeleon Application & Database

• Serialization Systems (Production & Quality)

• Fortinet Firewall (100E)

• Routers – Dual ILL (ISP)

• L3 & L2 Switches – 2 L3 & 10 L2 units

• Wireless Access Points – 24 Aruba APs with 2 controllers