Join us at Foundever!

Foundever is one of the lead companies in bussiness process outsourcing (BPO), digital marketing, growth and talen management, innovative technologies, consulting and analytics!

Team Leader with German and English

Team Leader with German

Your tasks will involve:

• Leading, managing, overseeing and supporting a team of Customer Service Agents;
• Ensuring the Team fulfills KPI’s set by clients;
• Facilitating clear and efficient communications;
• Rewarding Agents for best results;
• Participating in the recruitment and induction processes.

This job is for you if:

• You have fluent command of spoken and written German (C1) and English (B2) (Both);
• You can effectively manage a team, offer constructive feedback, oversee processes and growth (at least 2 years of experience in a corporate environment);
• You have excellent manners and high personal standards;
• You are motivated and growth oriented;
• You are no stranger to MS Office software;
• You think logically, and are good at problem-solving and introducing improvement solutions;

What We Offer:

• Performance Bonuses: Up to 10% of your salary based on KPI achievements.
• Benefit Package: Co-funding for glasses and vacations, employee referral programs, and vouchers for various occasions.
• Private Health Insurance with Medicover for employees.
• Multisport Card and internal Everbetter program promoting a healthy lifestyle.
• Career Development: Opportunities for training and collaboration across international locations.
• Mental Health Support: Access to professional psychological assistance, stress management workshops, and educational materials to support your well-being.

Do not wait! We are excited to hear from you!

We kindly inform we will contact only selected candidates.

If you are interested, please send your application.

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”

Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.