About the project

• We are looking for an IT Helpdesk Support Specialist (L1/L2) with French to support our client in the financial and business advisory sector. In this role, you will provide technical assistance to internal teams and clients, ensuring efficient issue resolution and delivering a high level of user satisfaction.

Your responsibilities

• Handle and resolve user requests through phone, email, or ticketing platforms
• Diagnose and fix hardware, software, and network problems (L1/L2)
• Forward more advanced incidents to senior IT teams when required
• Document solutions and maintain knowledge base for recurring issues
• Deliver basic user training on IT tools and best practices

Our requirements

• 1–3 years of hands-on experience in IT support (L1/L2)
• Good command of French is required (command of English is a plus)
• Degree or diploma in IT or a related field
• Practical knowledge of Windows, Active Directory, O365, M365, and fundamental networking (TCP/IP, DNS)
• Experience with ticketing systems
• Excellent communication skills with a customer-focused mindset
• Residing in Poland required

Technologies we use

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market

• We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022

• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more

• Comfortable workplace – class A offices or remote work

• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application

• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers

• Investment in your growth – meetups, webinars, training platform and technology blog – you choose

• Fantastic atmosphere created by all Sii Power People