Aplikuj teraz

Control Manager (Process Analysis)

HSBC Service Delivery (Polska) Sp. z o.o.

Kraków, Dębniki
Praca hybrydowa
Umowa o pracę
Umowa o pracę
🏠 Praca hybrydowa
Pełny etat

Your responsibilities

  • Work with colleagues in GCIO CCO, 2nd Line of Defence and stakeholders across GCIO to understand their risk and control management processes and identify areas of improvement.
  • Collaborate with GCIO CCO Shared Services Framework team to improve existing procedures and draft new ones leveraging available automation and more data driven risk and control information.
  • Create workflows outlining existing and new processes and identify opportunities for enhancement using available automation.
  • Collaborate with internal teams and stakeholders to introduce improved processes and co-ordinate transition activities to ensure minimal disruption to operations.
  • Communicate complex problems in simple, understandable format and obtain support from stakeholders to ensure alignment of the proposed changes.
  • Monitoring of new and enhanced processes, gathering feedback and introducing changes to address the feedback.

Our requirements

  • At least 3 years of hands-on experience in product analysis and understanding of project management concepts.
  • Working knowledge of Incident/Problem/Change Management frameworks such as ITIL or ISO 9000:2000.
  • Experience with analysing high volumes of complex data and present findings in simple and understandable format is required.
  • Ability to work in a complex, change environment and respond to challenges arising from working with big transformation programs is a must.
  • Experience with Risk and Control Management, Key Control Indicators, Key Risk Indicators and Key Performance indicators and understanding of their role in Risk and Control management.
  • Experience across IT, Operations, Risk Management, and / or Audit roles requiring management of diverse risk types is a plus.
  • Strong communication skills to influence and challenge stakeholders.
  • Knowledge of process mappings and modelling techniques. Six Sigma, Business Process Management (BMP) certificates are beneficial.

What we offer

  • Competitive salary

  • Annual performance-based bonus

  • Additional bonuses for recognition awards

  • Multisport card

  • Private medical care

  • Life insurance

  • One-time reimbursement of home office set-up (up to 800 PLN)

  • Corporate parties & events

  • CSR initiatives

  • Nursery discounts

  • Financial support with trainings and education

  • Social fund

  • Flexible working hours

  • Free parking

Wyświetlenia: 3
Opublikowana5 dni temu
Wygasaza 26 dni
Rodzaj umowyUmowa o pracę
Tryb pracyPraca hybrydowa
Źródło
Logo

Podobne oferty, które mogą Cię zainteresować

Na podstawie "Control Manager (Process Analysis)"