Your responsibilities

• Purpose:
• Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
• - Ensure the processing of orders from validation to dispute resolution (the entry being made in Poland) on a portfolio of customers
• - Ensure contact with customers via email, phone
• - Collaborate internally to ensure customer satisfaction
• The Job:
• As a Business Care Partner, you’ll be part of our Business Care team working as a hybrid employee. You’ll get to:
• Contribute to Financial Performance
• • Be a force of proposal for simplifications, improvements, automations that would make our processes more efficient
• • Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc.)
• Be Business partners
• • Communicate with sales teams about the problems inherent to their customers
• • Know and master the products and catalogs of your domain
• Get the Basics Right
• • Ensure daily processing, integration and unblocking of all orders received
• • Follow the complete cycle of the order, from its receipt to its delivery - ensure the proper management of the book
• • Take prompt action with customers as soon as a matter arises (quality problems, delays, significant disruptions, etc.) - Inform management in the event of significant or unusual deviations
• • Ensure mass processing on order books (cleaning, product transitions, etc.)
• • Generate export documents and coordinate shipments
• Develop the client-relation
• • Respond to customer queries via email or phone
• • Seize disputes in CFIN and resolve dispute situations (claims related to deliveries, deductions, returns, pricing conditions) in coordination with the concerned teams (commerce - DC - pricing ...)
• Manage Effectively
• • Contribute together with the team leader, the analysis and understanding of KPIs
• • Ensure the correct training of pairs in case of absences
• Develop the team
• • Share you skills and knowledge in a team spirit and perspective of continuous improvement

Our requirements

• You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
• • Bachelors degree or equivalent
• • Fluent knowledge of German
• • Operational English
• • SAP knowledge
• • Comfortable with Excel
• • Basic knowledge and understanding of supply chain
• • Customer orientation and a service mindset

What we offer

• Work in an international company

• Ability to use your foreign language skills on a daily basis

• Opportunities for growth

• Labor law contract

• Co-funding of additional benefits