Your responsibilities

• Ensure customers realize full value from their mainframe investments, actively use their entitlements, and identify expansion opportunities.
• Collaborate closely with sales teams to grow accounts and increase customer engagement.
• Serve as a trusted advisor to customers, helping them build and maintain strategic business roadmaps and transformation blueprints.
• Promote customer retention and foster advocacy through strong relationship management.
• Build strong internal and external partnerships to support customer initiatives.
• Understand customer business challenges and map relevant mainframe solutions to meet their goals.
• Help customers implement and manage change, governance, and center of excellence programs.
• Identify risks to customer success and design mitigation strategies.
• Act as a customer advocate to influence product improvements, service offerings, and best practices.
• Contribute to developing repeatable processes and solutions to enhance the overall customer experience.
• Support contract renewals and proactively minimize risk of customer attrition.

Our requirements

• 10+ years of experience with z/OS systems, mainframe environments, and major subsystems (e.g., DB2, Mainframe Operations, Mainview preferred).
• Proficient in both spoken and written English; business-level proficiency in German is required.
• Strong customer-facing skills, with the ability to manage executive-level relationships.
• Excellent problem-solving and analytical capabilities.
• Strong organizational and time management skills; able to manage multiple priorities simultaneously.
• Experience with complex enterprise accounts is preferred.
• Proven ability to lead executive meetings and facilitate workshops is a plus.
• Bachelor"s degree in Computer Systems or related technical field, or equivalent professional experience in systems/application programming.

Technologies we use

What we offer

• Employment contract with attractive salary

• Additional benefits

• Innovative working environment

• Opportunity to develop professional skills