Your responsibilities

• Provide technical guidance and support to the service team, including diagnosing complex vehicle issues.
• Act as the primary point of contact for technical escalations from technicians and customers.
• Develop a training path for dealer network technical staff.
• Organize regular training sessions for service staff to enhance their technical skills and knowledge.
• Ensure all service and repair work comply with OEM standards and dealership policies.
• Ensure compliance with OEM standards, local regulations, and industry best practices in all after-sales operations.
• Oversee the processing and submission of warranty claims to OEMs.
• Identify trends and areas for improvement in warranty processes and technical support.
• Ensure all warranty claims are accurate, complete, and submitted within required timelines.
• Monitor warranty claim approvals and resolve any disputes or rejections with manufacturers.
• Provide regular updates to senior management on warranty performance and technical challenges.

Our requirements

• Bachelor’s degree in automotive technology, Engineering, or a related field (preferred).
• Strong knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent problem-solving and analytical skills.
• Minimum of 5 years of experience in automotive technical suport.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, technicians, and OEMs.
• Experience with Automotive OEM/Importer would be highly desirable.
• Good command of English – the role involves communication in an international environment.

Optional

• Strong understanding of Electric Vehicle servicing, diagnosis and repair.
• Experience in warranty management.

What we offer

• Be part of a globally respected and growing automotive company.

• Work in a dynamic and multicultural environment.

• Opportunity to contribute to operational excellence and customer satisfaction.

• Competitive salary and benefits package.