Your responsibilities

• managing assigned HR-related tickets in a timely manner,
• ensuring all inquiries are accurately recorded in the ticketing system,
• taking responsibility for issues raised by the client,
• performing appropriate follow-up actions in case of escalations,
• participating in client discussions regarding processes,
• answering incoming calls - service line,
• achieving goals and SLAs.

Employer requirements

• English language proficiency at least B2, German C1 - both spoken and written,
• 2 years of experience in HR operations or HR payroll,
• ability to anticipate client needs and proactively solve problems,
• ability to participate in client meetings and manage assigned tasks on time,
• attention to detail and awareness of GDPR aspects,
• time management skills - multitasking role,
• good knowledge of MS Excel and Word,
• good communication and analytical skills.

What employer offers

• remote work model,

• flexible start times,

• semi-annual performance bonus,

• employee referral program bonus,

• private medical care (Medicover) with an option to cover family members,

• Multisport card or MyBenefit points,

• attractive group insurance,

• access to well-being platform, free sessions with a psychologist,

• career growth opportunities - vertical and lateral promotions, online/onsite training,

• access to training platforms - technical, domain, soft skills & self-learning.