Your responsibilities

• To be the first point of contact for customers from different countries worldwide
• To listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
• To participate in defined projects and missions
• To understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support

Our requirements

• Fluent Polish, English and Spanish or German
• Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
• Great communication skills
• Independence and curiosity in searching for solutions
• Oriented towards great customer service
• Ability to manage priorities
• Ability to work efficiently within a team
• Willingness to work with new technologies and to develop

Optional

• Experience in similar position: Help Desk, Service Desk in an IT environment