Your responsibilities

• Handle all queries accurately to achieve agreed quality standards and targets
• Ensure that all tasks are completed in accordance with established procedures and standards
• Identify and escalate potential showstoppers
• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
• Respond to mails/queries related to process timely with a cc to the Line Manager
• Act as a team worker
• Regular monitoring of queues and assigning team members to tasks accordingly
• Timely escalation of all technical problems or incidents
• Monitoring of team’s generic mailbox

Our requirements

• Commercial orientation combined with a customer driven approach
• IT literacy
• Professional experience in shared services environment would be an asset
• At least communicative English language skills (B2 – minimum)
• Strong interpersonal, communication and organizational skills
• Ability to work within international environment
• Ability to work under time pressure
• Other language as an asset

What we offer

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN)

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking