Your responsibilities

• Accepting, verifying, processing, confirming and updating customer orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Creating third-party purchase requisitions related to specific customer orders.
• Answering incoming calls and emails in a professional and prompt manner
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Generating ad hoc reporting i.e. sales, back log reports, consignment, etc.
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives

Our requirements

• Advanced level of English(at least C1) required
• Knowledge of SAP will be a strong asset but is not required
• Detail-oriented, accurate, well organized, flexible and open to changes,
• Ability to work in a team
• Strong interpersonal and communication skills.
• Willingness to work in an open and multicultural environment
• Intermediate IT skills (MS Windows, MS Office, general IT understanding)
• Experience in Customer Service especially in the SSC environment will be an asset
• Preferred working hours: permanent afternoon shift (US time zone)