Your responsibilities

• Supporting corporate customers by:
• Coordinating the complaint handling process
• Providing expert advice on product range, availability, and order status
• Receiving and processing customer orders in the system
• Participating in demand planning and forecasting processes to ensure product availability for customers
• Implementing customer service standards and continuously improving the process
• Managing documentation and processes — supervising price list updates, checking the accuracy of data in systems (e.g., SAP), ensuring process compliance with central agreements, and effectively implementing changes
• Working closely with sales, logistics, and marketing teams to ensure smooth customer service
• Ensuring proper communication between sales, customer service, marketing, and logistics teams regarding promotions, product changes, prices, etc.
• Support the Sales Director and Key Account Managers by:
• Assisting in the preparation of commercial offers
• Analyzing data from Eastern European markets, preparing reports and summaries, and recommending actions based on business analysis and market observations
• Supporting portfolio development by organizing and monitoring the effectiveness of sales activities aimed at expanding cooperation with key accounts
• Organizing participation in trade fairs, local and international sales meetings, and other projects supporting business activities
• Implementing and coordinating loyalty programs and other initiatives aimed at increasing the satisfaction and engagement of key customers
• Assisting in organizing and conducting training for sales teams and providing substantive support in managing key customers

Our requirements

• Higher education
• Minimum 3 years of professional experience in key account management, B2B sales, or customer service
• Very good knowledge of English
• Knowledge of marketing: proficiency in marketing statements and understanding of sales and promotion processes
• Proficiency in MS Office 365 (in particular MS Excel and PowerPoint)
• Very good communication skills, both verbal and written
• Well-developed organizational skills (effective time management, setting task priorities, and meeting deadlines)
• Independence in performing tasks
• Experience in preparing and interpreting financial and market analyses and reports
• Proactive approach to problem solving, determination in action and goal orientation
• Experience in an international environment and/or knowledge of the SAP system will be an additional advantage

What we offer

• Stable employment based on an employment contract

• Work in a close-knit, supportive team

• Flexible working hours

• Hybrid work (2 days working from the office + 3 days Home Office)

• No dress code

• Sharing the costs of sports activities

• Private medical care

• Life insurance

• Sharing the costs of foreign language classes

• Sharing the costs of professional training & courses

• Corporate products and services at discounted prices

• Integration events

• Employee referral program

• Charity initiatives