Your responsibilities

• Are you passionate about process improvement and eager to gain hands-on experience in a dynamic, cross-functional environment? Lundbeck GBS Kraków is looking for a motivated Operational Excellence Intern to support our team in executing improvement initiatives, streamlining processes, and enhancing service delivery. This internship offers a unique opportunity to work alongside experienced professionals and contribute to meaningful projects that drive operational success.
• If it sounds like you, why don’t you join Lundbeck in Krakow, a certified Great Place to Work in, and get your brain in the game?
• Your new role
• As an Operational Excellence Intern, you will play a key role in supporting process improvement and service optimization initiatives. Your responsibilities will include preparing datasets, creating pivot tables, and conducting quick analyses in Excel to inform decision-making.
• You’ll track project statuses, map processes, and document change management flows to ensure transparency and progress. Additionally, you’ll maintain and analyze WalkMe content to identify optimization opportunities, support supplier communications, and manage the Idea Hub by coordinating topics, owners, and progress updates.
• You’ll also contribute to multi-country rollouts by developing templates and auto-replies, test new solutions and document feedback, and assist in implementation and review phases. Finally, you’ll help coordinate logistics, marketing, and speaker arrangements for internal events, ensuring smooth execution and impactful engagement.
• Your future team
• You'll be joining a team of independent experts who are highly creative and enthusiastic about improvements, new technologies and innovative solutions. We collaborate to reach shared goals and engage in strategic projects that drive customer centricity and excellence in our processes.

Our requirements

• Strong organizational and communication skills.
• Attention to detail and willingness to learn tools like WalkMe.
• Experience in event planning or process documentation is a plus.
• Awareness and basic knowledge of global AI trends is a plus.
• Proficiency in Excel (intermediate level), PowerPoint, and basic data handling.
• Analytical thinking and problem-solving skills, with a focus on delivering practical solutions.
• Availability: Minimum 20 hours/week.
• Eager to learn new tools, explore process improvements, and ask thoughtful questions that challenge the status quo.
• Able to spot inconsistencies, ensure data accuracy, and document processes with precision.
• Comfortable reaching out to stakeholders, coordinating tasks, and sharing updates clearly and professionally.

What we offer

• Our promise to you
• Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.
• Highlights of selected benefits:
• • Flexible working arrangements (flexible weekly and daily schedules)
• • Unique recognition system
• • Comfortable and modern office with top-notch equipment and well-equipped relax rooms
• • Robust integration and event framework
• • Induction and Onboarding plan including your own buddy