Your responsibilities

• 1. Aftersales Operations Management:
• • Oversee service, parts, warranty, and repair operations to ensure efficiency and compliance with brand standards.
• • Monitor workshop productivity, turnaround times, and service quality.
• • Ensure proper inventory management of spare parts and accessories.
• 2. Customer Satisfaction & Retention:
• • Develop strategies to enhance customer loyalty and aftersales experience.
• • Handle escalated customer complaints and ensure timely resolution.
• • Implement customer feedback mechanisms to improve service quality.
• 3. Team Leadership & Development:
• • Lead, mentor, and motivate the aftersales team (service advisors, technicians, parts specialists).
• • Conduct training programs to enhance technical and customer service skills.
• • Set performance targets and conduct regular evaluations.
• 4. Financial Performance & Growth:
• • Develop and manage the aftersales budget, ensuring profitability.
• • Identify revenue-generating opportunities (new services, , upselling).
• • Analyze KPIs (service absorption rate, labor sales, parts sales and margins) and implement improvements.
• 5. Compliance & Industry Standards:
• • Ensure adherence to manufacturer warranties, recalls, and service guidelines.
• • Maintain compliance with local regulations and health & safety standards.
• • Stay updated on automotive technology trends and aftersales best practices.

Our requirements

• • Bachelor’s degree in Business Administration, Automotive Engineering, or a related field.
• • 10+ years of experience in automotive aftersales/service management, preferably in retail or dealership settings.
• • Strong knowledge of workshop operations, spare parts logistics, and warranty processes.
• • Proven leadership skills with the ability to manage cross-functional teams.
• • Excellent communication (Polish & English) and customer relationship skills.
• • Analytical mindset with proficiency in dealership management systems (DMS).

What we offer

• • Be part of a globally respected and growing automotive company.
• • Work in a dynamic and multicultural environment.
• • Opportunity to contribute to operational excellence and customer satisfaction.
• • Competitive salary and benefits package.