Your responsibilities

• Be the central point of contact for employee HR inquiries across various channels (ticketing tool, Live Chat, phone).
• Independently resolve a wide range of HR inquiries, leveraging your knowledge of policies, procedures, and internal resources.
• Provide guidance and support to junior team members, fostering a collaborative learning environment.
• Take ownership of complex employee issues, investigating them thoroughly and escalating to senior specialists when necessary.
• Collaborate with subject matter experts (GPOs) to ensure accurate and timely resolution of complex employee concerns.
• Identify knowledge gaps and recommend improvements to our knowledge base for enhanced self-service.
• Proactively identify areas for process improvement and suggest solutions.
• Generate reports on service delivery performance as required by management.
• Manage employee data within Workday, ensuring accuracy and data integrity.
• Perform data manipulation tasks within Workday to support HR processes (e.g., updating leave balances).
• Provide support to other HR functions as needed, such as benefits, administration, and payroll.
• Perform mass data uploads into the system.

Our requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field (preferred, but not a must).
• Minimum of 1-2 years of experience in HR service delivery or a similar role.
• Strong understanding of HR policies, procedures, and best practices.
• Excellent communication and interpersonal skills, with the ability to coach and motivate a team.
• Problem-solving and analytical skills with the ability to identify and resolve complex issues.
• Strong organizational skills and the ability to work independently and collaboratively.
• Proficiency in Microsoft Office Suite and experience with HR information systems like Workday.
• Experience with mass uploads nice to have
• Fluency in English and German / written and spoken.

What we offer

• Work in an international company with an established market position

• Stable employment conditions based on an employment contract through an external company

• Additional 3 days of fully paid leave per calendar year

• Attractive bonus

• Necessary work tools and a comprehensive package of induction training

• Opportunity to support additional initiatives organized by dedicated project teams