Your responsibilities

• Act as the owner of the Service Desk, ensuring it operates as a single point of contact for IT support across the whole company
• Drive a knowledge-focused organization, improving documentation and self-service
• Improve first-level resolution rates, enabling faster and more effective support
• Support employee development, coaching and mentoring the team to grow in competence and confidence
• Take ownership of our Major Incident Process, ensuring structure and communication during critical situations

Employer requirements

• Proven experience in a similar Service Desk or IT support management role
• Previous experience as a team leader or people manager
• Strong leadership and communication skills, with the ability to build trust and motivate across cultures
• Fluent in English - written and spoken

Technologies we use

What employer offers

• Stable employment based on contract of employment signed directly with our Client

• Hybrid work model (3 days in office, 2 days of remote work per week)

• Additional benefits (Christmas allowance, medical package, multisport card etc.)