Your responsibilities

• coordination of the team’s operational activities in accordance with established rules
• supervision of the quality and smooth execution of all processes in the department
• supervision of process execution in accordance with local law and implementation of process changes in line with current procedures and guidelines
• ensuring all procedures are kept up to date
• supporting the team in ongoing projects and more complex process tasks
• leading and proposing process improvement initiatives
• implementation of best practices in processes
• preparation of KPIs and other statistics as needed
• supporting the Manager with administrative tasks, eg. preparation of team replacement plan, division of tasks within the team, backup structure, creation of action plans based on customer survey and/or ongoing customer feedback and other activities based on current needs,

Our requirements

• university degree (required studies in the HR field or completed postgraduate studies/courses in HR),
• a minimum of 5 years of experience in HR,
• English on a B2 level,
• very good knowledge of MS Office, especially MS Excel,
• a high level of business maturity is essential for this role,
• proactive attitude, willingness to learn new things and positive attitude - are important for us,
• experience in the SSC sector or an international work environment will be an advantage,

What we offer

• flat structure & prompt decisions,

• international and corporate environment, high standard of work,

• transparency & open communication,

• Nordic work culture.