Your responsibilities

• What You'll Do
• Employee Support & Case Handling:
• –Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
• –Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
• –Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation
• HR Operations & Administration:
• –Support administrative processes including contract generation, data entry, and employee records maintenance
• –Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
• –Coordinate with payroll and benefits teams to ensure accurate processing of employee data
• Data & Systems:
• –Maintain and update employee information in HRIS (SuccessFactors)
• –Perform routine data audits to ensure data integrity and compliance
• –Support reporting needs by extracting and organizing HR data
• Process & Policy:
• –Provide first-level interpretation of HR policies and procedures
• –Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
• –Identify recurring issues and suggest improvements to processes and knowledge base content
• –Participate in team meetings and contribute to service delivery enhancements

Employer requirements

• What You Bring:
• Expertise and Skills:
• –Fluency in English, written and spoken
• –Proficiency in SuccessFactors, ServiceNow and Microsoft Office
• –Strong organizational skills, customer focus, and attention to detail
• –Ability to handle confidential information and resolve cases independently
• Background:
• –3+ years of experience in HR operations or shared services
• –Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations
• –Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

What employer offers

• As part of our client's Gdańsk-based Global Knowledge Centre, you’ll benefit from:
• –Hybrid work model – combine remote flexibility with a modern office in the heart of Gdańsk
• –Private medical care – comprehensive healthcare coverage for your wellbeing
• –Learning & development platforms – access to ongoing education and upskilling opportunities
• –Life insurance package – additional security for you and your loved ones
• –Friendly and inclusive work culture – be part of a team that values collaboration and diversity
• –Modern office environment – good coffee, chillout zones, and a space designed for focus and creativity
• –Client offers you the opportunity to take advantage of discounts on the purchase or rental of cars
• –If you wear corrective glasses, we have good news for you too – you'll receive an extra reimbursement for purchasing new ones
• –Do you enjoy expanding your knowledge and investing in your personal development? Great! With our client, you have the opportunity to receive funding for language courses, training programs, and university studies