Your responsibilities

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
• Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader
• Acting as an escalation point for process, products related issues driven by daily operations
• Focusing on problem solving in difficult cases and escalation situations
• Taking ownership and performing your responsibilities independently and on time
• Actively seeking process gaps and/or improvement opportunities and focusing on resolutions
• Being a buddy to new colleagues (when required)
• Sharing your knowledge with less experienced colleagues (e.g. shadowing, training, identifying gaps)
• Checking the work of other colleagues to ensure accuracy (where required)

Our requirements

• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
• Proficiency in MS Office
• Ability to measure, review and improve claims team performance
• Very high attention to details
• Ability to analyze data and check its accuracy
• Good numerical skills
• Ability to identify and respond to risks
• Strong ability to think creatively
• Excellent communication skills with client focus; understanding and applying appropriate communication style
• Spanish level- at least C1
• English level – at least B2+