Your responsibilities

• What You'll Do
• Employee Support & Case Handling:
• – Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
• – Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
• – Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation
• HR Operations & Administration:
• – Support administrative processes including contract generation, data entry, and employee records maintenance
• – Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
• – Coordinate with payroll and benefits teams to ensure accurate processing of employee data
• Data & Systems:
• – Maintain and update employee information in HRIS (SuccessFactors)
• – Perform routine data audits to ensure data integrity and compliance
• – Support reporting needs by extracting and organizing HR data
• Process & Policy:
• – Provide first-level interpretation of HR policies and procedures
• – Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
• – Identify recurring issues and suggest improvements to processes and knowledge base content
• – Participate in team meetings and contribute to service delivery enhancements

Employer requirements

• What You Bring:
• Expertise and Skills:
• – Fluency in Swedish and English, written and spoken
• – Proficiency in SuccessFactors, ServiceNow and Microsoft Office
• – Strong organizational skills, customer focus, and attention to detail
• – Ability to handle confidential information and resolve cases independently
• Background:
• – 3+ years of experience in HR operations or shared services
• – Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations
• – Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

What employer offers

• As part of our client`s Gdańsk-based Global Knowledge Centre, you’ll benefit from:
• – Hybrid work model – combine remote flexibility with a modern office in the heart of Gdańsk
• – Private medical care – comprehensive healthcare coverage for your wellbeing
• – Learning & development platforms – access to ongoing education and upskilling opportunities
• – Life insurance package – additional security for you and your loved ones
• – Friendly and inclusive work culture – be part of a team that values collaboration and diversity
• – Modern office environment – good coffee, chillout zones, and a space designed for focus and creativity
• – Client offers you the opportunity to take advantage of discounts on the purchase or rental of cars
• – If you wear corrective glasses, we have good news for you too – you'll receive an extra reimbursement for purchasing new ones
• – Do you enjoy expanding your knowledge and investing in your personal development? Great! With our client, you have the opportunity to receive funding for language courses, training programs, and university studies