Client Services Specialist

Inne

Wronia 31, Warszawa

BNP Paribas SA oddział w Polsce

Pełny etat

UoP

Specjalista / Mid

Praca hybrydowa

Wymagane umiejętności

Communication Skills

Clients Management

Mile widziane

Polish

Opis stanowiska

We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.

Client Services Specialist

The Client Services Management team is part of the global Client Development team responsible for all client management related activities (ie sales, client relationship management and client satisfaction) for the Securities Services business. Within this team, the Client Services Managers oversee the service delivery with an overall responsibility to ensure an optimized client experience. Oversight of client satisfaction includes monitoring that the services delivered are aligned with the service level agreements, managing regular client service reviews to ensure ongoing fulfilment of client expectations and working across the organisation to address any issues or queries escalated by the client.

Responsibilities

Client Relationship Management:

• Build and maintain strong client relationships and network.

• Understand and align with client strategy and requirements.

• Manage operational contacts and client expectations.

Service Performance Monitoring:

• Track service delivery quality per Service Level Agreements (SLAs).

• Conduct regular service performance reviews with clients.

Client Reviews and Audits:

• Manage client reviews, audits, and due diligence questionnaires.

• Coordinate services and products according to client needs.

Client Communication:

• Ensure clients receive relevant market and service information.

• Deliver consistent messages regarding business incidents.

• Foster aligned service delivery and communication approach.

Service Level Agreements (SLAs):

• Initiate and review SLA documents.

• Manage necessary modifications with clients.

Client Projects:

• Identify and coordinate service modifications.

• Assist in client on-boarding, implementations, and business requests.

Relationship Management Duties:

• Perform KYC recertification and support the credit process.

• Monitor client revenues and lead contract renegotiations.

Complaint Management:

• Manage formal complaints process according to the "Client Complaints Procedure".

Requirements

• University degree (economy, banking, management, marketing and communication studies)

• Fluent English

• Polish - nice to have

• Proven track record of working within a client servicing environment will be an advantage

• Financial industry experience or professional qualifications relating to the financial markets, asset management or securities services, ideally within a client servicing or operational environment

• Client orientation

• Excellent communication and interpersonal skills

• Team and collaborative work (internal and external) with ability to influence others to work collectively towards a common goal

• Adaptability to changing environments and ability to work under pressure

• Demonstration of innovative/creative thinking, problem-solving and taking initiative to identify and implement solutions

• Willingness to take ownership and responsibility

• Self-motivated, willingness to learn

• Proven track record of results and quality orientation

What we offer

• Hybrid work mode, 60% working from home within a month

• Equivalent for remote work expenses (120 PLN per month)

• Stable employment in the international company

• Fully paid private medical care for employee

• Pre-paid lunch card

• Employee Pension Plan

• Co-financed Multisport Card

• MyBenefit Cafeteria Platform

• Life insurance

• Car parking availability in the office building

Oferta dodana: 20.08.2025

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