Requirements

Expected technologies

Java

Kubernetes

Oracle

SAP

C

C++

JavaScript

.NET

Python

Perl

Optional technologies

SQL

HTML

Operating system

Windows

Linux

Our requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience in reading or debugging code (e.g., Java, C, C++, .NET, Python, Shell, Perl, or JavaScript).
• Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.

Optional

• Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
• Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
• Knowledge of basic web technologies (HTTP, HTTPS, HTML, DNS, etc.).
• Knowledge of Linux/Unix or Windows systems at a system/network administrator level.
• Excellent troubleshooting, attention to detail, and written and verbal communication skills.

Your responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work with multiple Product and Engineering teams to find ways to improve the product, and interact with the Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
• Be available for non-standard work hours or shifts which may include weekend.