Requirements

Expected technologies

Cisco

Optional technologies

OpenStack

Our requirements

• 3-5 years of experience in Data Center / Network support roles (TAC/NOC)
• Solid understanding of Cisco Data Center technologies: Nexus 9000, ACI, VXLAN, Routing & Switching
• Proficiency in: TCP/IP, BGP, OSPF, EIGRP, MPLS, QoS
• Experience with virtualization tools: VMware, OpenStack (nice to have)
• Strong troubleshooting, analytical and communication skills
• Able to lead technical conversations via phone/WebEx confidently
• Certifications (preferred): CCNA / CCNP / CCIE (DC or R&S)

Your responsibilities

• Provide high-level technical support for Cisco Data Center products and networking infrastructure
• Troubleshoot and resolve incidents and problem tickets within SLA/SLO
• Perform root cause analysis and contribute to continuous service improvements
• Manage and lead incident calls with enterprise customers
• Use tools like Wireshark and protocol analyzers to investigate complex issues
• Collaborate with internal teams including Advanced Services, TAC, and engineering