Requirements

Expected technologies

SAP

Our requirements

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Expertise in SAP Solution Manager configuration and administration.
• Strong understanding of SAP landscapes and architectures.
• Proficiency with SAP HANA and ABAP development and troubleshooting.
• Experience in system monitoring and diagnostics using Solution Manager tools.
• Knowledge of integration technologies and strategies.
• Ability to manage SAP system updates and patches effectively.
• Excellent problem-solving skills and technical troubleshooting capabilities.
• Familiarity with lifecycle management and change request processes.
• Strong documentation skills to capture technical configurations and procedures.
• Familiarity with ticket management systems to track and manage support requests efficiently.
• Understanding of project management principles to successfully manage small-scale projects and changes.
• Excellent communication skills to interact with team members and clients, both verbally and in writing.
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
• Ability to work independently and manage multiple priorities.
• SAP certifications in relevant modules (preferred).
• Understanding of ITIL principles and the overall managed service process.
• Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.

Your responsibilities

• Configure and maintain the overall architecture for seamless integration and lifecycle management.
• Maintenance of the ALM infrastructure in cooperation with SAP BASIS consultant.
• Set up key functionalities such as monitoring, diagnostics, and change request management.
• Ensure timely application of updates and patches to maintain system integrity.
• Identify and resolve technical problems to ensure continuous system performance.
• Work closely with cross-functional teams to optimize SAP processes and workflows.
• Use diagnostic tools to enhance the efficiency and reliability of SAP applications.
• Maintain clear documentation of technical procedures and configurations.
• Offer guidance and support to IT staff on SAP Solution Manager tools and functionalities.
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
• Foster strong relationships with clients by addressing support topics promptly and effectively.
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.