Requirements

Operating system

Windows

Our requirements

• Excellent understanding of the change lifecycles, including 3+ years of working knowledge of Waterfall and Agile Project Management methodologies, ability to apply best practices. Excellent understanding of Change Framework and best practice techniques.
• Experience of analysis/requirements management techniques e.g., user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc. Experience of leading analysis activities to support the delivery of customer centric digital products and features.
• Working experience with business stakeholders and product managers on product backlogs. Track record of building sustainable relationship with diverse stakeholder groups.
• Skills: High quality verbal and written communication skills, ability to present strategic information briefly and clearly to wide and varied audiences. Influencing skills and ability to build positive working relationships with colleagues and stakeholders. Strong facilitation and public speaking skills.
• Commercial and critical thinking with ability and confidence to challenge status quo; strong analytical and problem-solving skills, proposing solutions when escalating.
• Excellent organizational skills, time management and prioritisation. A track record of constantly looking for improvement, with a ‘can do’ proactive approach.
• Capabilities (critical): Change & Implementation; Stakeholder management; Business requirements gathering, verification and validation; Process design and mapping (incl. detailed process flows); Gap analysis; Impact Analysis; Change Control; MS Office (Excel, Power Point, Word); Confluence; Jira.
• Qualifications and Accreditations: (i) Master’s degree (e.g., MBA) in related field or commensurate practical experience; (ii) CBAP, Change & Implementation, Lean Six Sigma (desirable); (iii) Agile BA, SAFe, TOGAF (optional).

Your responsibilities

• Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication which anticipates stakeholder expectations.
• Promote adherence to project/programme governance model and use defined controls and standards as outlined in Change Framework. Follow the pace and operating rhythm, driving a culture of high performance, and ensure pace by identifying and removing barriers to programme success. Be responsible for ensuring end to end delivery of requirements and agreed acceptance criteria on behalf of the business.
• Analyse current state legacy solutions/operating models against target model to identify gaps and opportunities to support an effective transition towards the target state. Conduct analysis using proven tools and techniques to plan, facilitate, validate, prioritise and otherwise lead problem statement definition, solution design, elaboration of requirements, etc.
• Support Technology Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions, bridging the gap between product, technology, propositions, markets, business, and delivery teams.
• Conduct early change planning and audience analysis through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Source and interpret data and insights to underpin the feasibility and design of digital features and functions.
• Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development.
• Continuously support capability build of the Business Analysis Practice i.e., through advocating community events, sharing relevant articles / studies / ideas, ensuring regular development, and experience exchange with Transformation community.
• Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy.