Requirements

Expected technologies

Python

JavaScript

Java

ServiceNow

Splunk

Git

GitLab

Microsoft Azure

Azure Kubernetes Service

Operating system

Linux

Our requirements

• Minimum of 3 years programming experience in Python, JavaScript, or Java
• At least 3 years of experience in DevOps including building and troubleshooting pipelines
• Proficiency in automation using Python or other scripting languages
• Knowledge of Unix administration
• Familiarity with ITIL processes
• Experience using ServiceNow for operational support
• Experience with Azure Log Analytics and query languages such as KQL or Splunk
• Hands-on experience implementing monitoring solutions
• Experience with Git version control systems, preferably GitLab
• Previous experience in L2/L3 application or infrastructure support
• Working knowledge of containers and Azure Kubernetes Service
• Strong experience with Microsoft Azure platform
• Demonstrated ability to deploy enterprise applications using infrastructure as code

Your responsibilities

• Drive reliability improvements in production systems to reduce escalations and enable faster feature development
• Handle support escalations with a thorough understanding of environment, code, and logs
• Manage incident response, change management, and business continuity activities
• Analyze and document system issues from business and technical perspectives
• Identify and implement solutions and system improvements, including automation of manual tasks
• Collaborate with product managers, developers, quality analysts, and support teams to support project delivery and onboarding
• Provide regular updates to management on system status and issues
• Develop technical fixes and scripts to support operational needs
• Investigate problems to determine root cause and provide workarounds
• Create and maintain known error documentation
• Own the lifecycle of problem resolution
• Perform daily system monitoring and troubleshoot production issues
• Support and configure global production environments
• Manage release processes for UAT and production environments
• Document support procedures, releases, and troubleshooting guides
• Provide coverage during weekdays and weekends as needed