Wymagania

Technologie wymagane

SQL

PostgreSQL

System operacyjny

Windows

Nasze wymagania

• Minimum 3-year experience in an IT support role,
• Experience in Second Line IT support,
• Communicative English – at least B1/B2,
• Willingness to work in a shift system – 24/7 on rotation,
• Communicative Polish,
• Minimum knowledge of network concepts (TCP/IP),
• Knowledge of MS SQL / Postgres databases and Linux and Windows 10/11 + Windows Server operating systems.

Mile widziane

• Working in ITIL framework experience,
• Jira service desk knowledge,
• Knowledge of Redis / UYUNI / Ansible / Salt Stack.

Twój zakres obowiązków

• Troubleshooting and resolving software and database related issues within agreed timeframes and in line with internal Maintenance & Support processes,
• Resolving incidents through system, application logs and other available data analysis,
• Ensuring proper performance of IT supported systems,
• Standard and ad hoc reporting,
• Cooperation with the technical field team.