Requirements

Expected technologies

Google Cloud Platform

Kubernetes

Oracle

SAP

Optional technologies

HTML

Our requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience coding in a general purpose language or system design, troubleshooting/advocating for customers needs, and triaging technical issues.
• 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.

Optional

• Experience with exploratory kernel debugging and performance analysis of containerized systems.
• Experience working with any public cloud (e.g., Google Cloud Platform) services and infrastructure.
• Experience debugging workload issues across multi-node environments.
• Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Your responsibilities

• Work with customers on their production Serverless deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an understanding of Serverless product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
• Consult with internal stakeholders in engineering, business, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
• Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.