Requirements

Expected technologies

Google Cloud Platform

Python

C#

Grafana

Optional technologies

Linux

HTML

Our requirements

• Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
• 2 years of experience reading code (Python or C#).
• 2 years of experience with Relational Database Management Systems (RDBMS).
• 2 years of experience triaging SaaS products, related technologies (Pantheon, Kibana, Datadog, Grafana), and REST API’s (Chrome devtools, Postman, cUrl, Swagger).
• 2 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Ability to work non-standard working hours, including weekends, as needed.

Optional

• Certification in Security such as Security+, CEH, CISM, CISSP.
• Experience working with Linux/Unix from Kernel to Shell, file systems and client-server protocols.
• Experience administering and troubleshooting networks, including network monitoring tools.
• Experience working with customers to understand their business needs and issues and articulating their issues internally.
• Experience writing and delivering technical training materials.
• Understanding of web technologies (e.g., HTTP, HTML, TCP, TLS, SAML).

Your responsibilities

• Resolve and diagnose customer problems, design and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering.
• Act as a consultant and subject-matter-expert for stakeholders in the engineering, business, and customer organizations to resolve technical deployment issues and improve the product's outlook.
• Obtain and maintain an understanding of Google's product technology and software architectures, build in-product self-service solutions.
• Work with multiple product and engineering teams on understanding ways to improve the product and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
• Advocate for our customers by representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues.