Your responsibilities

• Principal Responsibilities:
• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Job Level Specifications:
• Role is hybrid, but first months of employment is mandatory presence in office
• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Our requirements

• Typically requires a minimum of two years of related experience.
• You will need to be fluent German and have a good level of business English
• High School Diploma or equivalent
• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• The above statements are intended to describe the general nature and level of work being performed.

What we offer

• Employment contract

• Multinational environment

• private medical care

• Office in high class building

• Professional initial and development trainings