Your responsibilities

• Operational user support & continuous improvement process:
• • Creation and moderation of ticketing process (e.g., error reports, access requests)
• • Create and lead our application requirement management
• • Execution of daily system checks in both test and production environments, including creation of test offers
• • Implement methodologies and policies to optimize workflows and reduce waste
• • Facilitate process mapping and documentation to standardize best practices
• • Collaborate with IT and external consultants to implement new functionalities (e.g., SAP, Salesforce, CPQ)
• • Collaborate closely with Marketing and Service teams to ensure seamless workflows and usability in SFDC
• User Enablement & Communication:
• • Participation in regular alignment meetings with regional back offices
• • Close collaboration with users to identify needs early and provide targeted support
• • Training of users, including follow-up communication and documentation
• • Maintenance of user manuals
• • Creation and maintenance of reports/dashboards across applications

Our requirements

• 3+ years of experience in business, process improvement, or program management
• Experience with business intelligence tools, data visualization techniques, marketing analytics
• Working knowledge of CRM platforms (Dynamics or Salesforce or CPQ) and MS Office proficiency
• Academic background in business administration, data analysis, or finance (Skills in Pricing and Finance is a big bonus)
• Strong (data-) analytical skills
• Experience in manufacturing, B2B sales, or product configuration environments.
• Familiarity with CPQ tools and pricing strategies
• Excellent communication and presentation skills are crucial to effectively translate complex data into actionable recommendations
• Strong team player and comfortable working in matrix environments
• Flexible hours are required, US time zone will be required

Optional

• German speaker
• Certification in Lean Six Sigma, PMP, Scrum master or similar methodologies is a plus

Technologies we use

What we offer

• Work in an international environment in Centre of Excellence

• Wide range of responsibilities, development opportunities, and impact on daily activities

• Trainings and possibility of professional development

• Fantastic work atmosphere

• Benefit package including Medicover private healthcare, MyBenefit points, group insurance