Your responsibilities

• Ensure customers achieve maximum value from their solutions, fully utilize their entitlements, and identify opportunities for growth.
• Collaborate closely with Sales to manage assigned accounts and drive customer success and satisfaction.
• Build and maintain long-term relationships with key stakeholders.
• Act as a trusted advisor, helping customers define business roadmaps and transformation strategies.
• Provide guidance on governance, change management, and adoption best practices.
• Identify risks to customer success and develop mitigation plans.
• Serve as an escalation point for customer issues, coordinating across internal teams to resolve them.
• Advocate for the customer by influencing product direction, service offerings, and internal processes.
• Support the contract renewal process and help minimize customer attrition.
• Contribute to the development of repeatable best practices that enhance the customer experience.

Our requirements

• 5+ years of experience with z/OS systems or major subsystems (especially DB2).
• Hands-on experience with BMC Mainview products.
• Strong communication skills in English (both written and verbal).
• Proven ability to manage customer relationships, including at the executive level.
• Excellent analytical and problem-solving skills.
• Effective time management and organizational skills.
• Experience working with complex, enterprise-level accounts.
• Comfortable leading customer meetings and workshops with senior stakeholders.
• Bachelor"s degree in Computer Systems or related field, or equivalent professional experience in systems/application programming.

Technologies we use

What we offer

• Employment contract with attractive salary

• Additional benefits

• Innovative working environment

• Opportunity to develop professional skills