Requirements

Expected technologies

Windows Server

Microsoft Office

Operating system

Windows

Our requirements

• +2 years of experience in similar position
• Fluent knowledge of German (C1 level) and knowledge of English (min. B1)
• Analytical approach to solving problems
• Developed communication and customer service skills
• General IT understanding
• Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
• Experience in working with ticketing system
• Knowledge of Microsoft Office Products like Outlook, Skype for Business

Your responsibilities

• Handling requests logged by users
• Diagnosing and resolving software and hardware incidents, including operating systems and applications
• Creating and updating operational manuals and documentation
• Contacting with German-speaking customers