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Salesforce Service Cloud Manager - Global Network Song

Accenture Polska

Warszawa
Employment
☁️ AWS Connect
Genesys Cloud
Microsoft Dynamics 365
Sprinklr
Employment
Pełny etat
Salesforce
CCaaS
  • Planning, designing and delivering customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.
  • Serve as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect, Genesys Cloud, Nuance CXone, Microsoft Dynamics 365), providing guidance on transformation projects.
  • Proactively enhance skills in quality monitoring, WFM, gamification, and AI-powered customer experiences.
  • Leverage deep knowledge of industry-specific processes, working with Fortune 500 clients and sophisticated customer interaction operations.
  • Motivated to embrace new opportunities and continuously stay updated with certifications, ensuring ongoing improvement in the field.
  • Permanent employment contract.
  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
  • Employee Assistance Program - legal, financial, and psychological consultations.
  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
  • Paid employee referral program.
  • Private medical care, life insurance.
  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
  • Company car.
Wyświetlenia: 4
Opublikowana23 dni temu
Wygasaza 7 dni
Rodzaj umowyEmployment
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