Demonstrates strong business analysis capabilities, including requirements gathering and design techniques, Applies effective change management and implementation management approaches, Works confidently with Waterfall and Agile/Scrum delivery methodologies, Utilizes project management tools such as Confluence, JIRA, MS Office, and Visio, Brings understanding of the banking or financial services industry and shared services environments, Has proven experience in business analysis, design, change, and implementation across complex, multi‑country or regional projects, Excels in analytical thinking and problem‑solving, Fluent English, Residency in Poland, with willingness to attend the Client’s office in Cracow once per week