Job Summary

In addition to the responsibilities listed below, this director level position also serves as a dedicated consultant for executive leader(s) at the EVP level or those who report directly to the CEO. This includes serving as an advisor and thought-partner to assigned executive(s) by structuring undefined issues, consolidating information to formulate recommendations, and providing consulting capabilities to support an executives strategic agenda. This also includes overseeing department/functional area operations, including budget, performance management, strategic planning, and management of other internal/external consultants and staff. This director role is responsible for supporting executive(s) in visualizing, evaluating, and optimizing the structure of their teams and business area or market; scoping complex projects in partnership with business leads based on executive goals and direction; identifying new tools and processes to support administrative functions of executive assistants and executives; and ensuring working teams understand the format and level of specificity of recommendations and analyses to be presented to executive(s). Finally, this position is also responsible for synthesizing complex data and situations to determine key decisions and actionable opportunities; representing executive(s) in discussions on high impact or highly confidential matters; and leading special projects where existing capacity is insufficient or where political dynamics require close representation of the executives strategy and agenda.

Essential Responsibilities

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and / or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
• Directs team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams by ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; building partnerships with stakeholders to develop goals and set the prioritization of deliverables; directing the development of a menu of solutions for complex, competing, or ambiguous requests; leading discussions regarding the involvement of business processes (e.g. change management, communication) and driving decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences.
• Directs business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to guide the development, refinement, and articulation of the long-term business strategy; overseeing the development and evaluation of performance metrics, standards, and methods to establish business success; directing the development of strategic roadmaps for solution development and deployment; partnering with executive cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; reviewing and refining strategic plans and performance metrics as appropriate; and overseeing a portfolio of diverse and complex initiatives to ensure delivery of measurable results and alignment with strategic objectives.
• Directs the work of project/program team members by overseeing the coordination of internal and/ or external resources based on the alignment of team member skills and project/program demands; driving the delivery and promotion of the strategic vision and objectives to team members; and overseeing the delivery of performance feedback to team members supervisors and leadership as appropriate.
• Directs and oversees team(s) of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by leveraging partnerships with stakeholders and cross-functional teams as appropriate; providing guidance in the use of multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Oversees the development and implementation of strategic business initiatives, systems, and/or processes to a desired future state by maintaining a expert understanding of how current processes impact business operations across multiple domains; developing and leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; directing the identification and validation of value gaps and opportunities for process enhancements or efficiencies; and overseeing the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.
• Oversees the management of complex, cross-functional projects and/or programs by ensuring the coordination of appropriate stakeholders; assembling teams and resources based on project needs and team member strengths; monitoring the development, analysis, and management of project/program plans; negotiating and managing the coordination of project/program scope, schedules, and resource forecasts; managing project financials and deliverables; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events which may impact long-term organizational business objectives; developing and implementing mitigation plans and strategies; and resolving risks or issues as appropriate.
• Directs the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by initiating the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Directs change management plans associated with business initiatives by leveraging and developing stakeholder relationships to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives to set long-term business objectives; and empowering stakeholders to embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Directs team members in the assessment of strategic performance metrics to support business initiatives by leveraging partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; recommending appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and ensuring risks are identified and alleviated through data-driven analysis.
• Oversees continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and empowering stakeholders to provide ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Directs vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; overseeing the management of vendor invoices; and partnering with Procurement and/or Legal to drive the development of service level and/or scope of work agreements as appropriate.
• Monitors and takes accountability for the compliance of team work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Minimum Qualifications

• Minimum six (6) years experience planning and leading in a strategic capacity on highly complex or highly visible projects, programs, or initiatives.
• Minimum six (6) years experience consulting with senior leaders at the SVP level or above.
• Minimum three (3) years experience developing and delivering executive communications.
• Minimum four (4) years experience providing direct consultation to senior executives on Board matters.
• Minimum four (4) years supervisory experience managing direct reports.
• Bachelors degree from an accredited college or university and Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business Administration, Public Health, Health Services Administration, or related field and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum thirteen (13) years experience in consulting, project management, data analytics, operations or a directly related field.

Additional Requirements

Preferred Qualifications:

• Seven (7) years experience conducting ROI analysis and quantifying value of business initiatives.
• Seven (7) years experience working for an external consulting firm.