Your responsibilities: Providing high-quality customer service via phone, email, chat, and social media Assisting with product information and resolving technical issues Initiating and managing Xiaomi device repair processes Adhering to detailed project guidelines and maintaining high service standards Supporting team goals and contributing to a positive workplace environment Requirements: Knowledge of Serbian - C1 level and English - B1 level Basic computer skills (Windows environment) Problem-solving and communication skills Ability to learn quickly and memorize technical information Nice to have:Polish language knowledge - B1 levelWe Offer: Performance bonus Hybrid work model: The first month in the office, then hybrid work (70% in the office, 30% remote) 2 weeks of comprehensive in-office training Private LuxMed healthcare MyBenefit with a monthly budget Life insurance MultiSport Fruit on Wednesdays Pizza Days! Development opportunities through coaching and skill development sessions Supportive team environment