Languages: English: B2 level, Dutch: B2/C1 level, Bachelor’s degree (preferably in Business) or equivalent experience., Previous experience in customer service is an advantage., Strong customer service ethic and ability to champion customer needs while following company policies., Continuous improvement mindset., Openness to coaching and feedback., Ability to solve problems independently and handle uncommon queries., Resilience and patience when interacting with challenging customers., Excellent communication skills across multiple channels (phone, email, live chat, social media).