Fluency in English and Italian, Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis, Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results., Proficiency using computers (typing, quickly navigating between various tools), Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues., Passion for helping others and creating support experiences that exceed users' expectations., Skills for handling multiple issues at once to efficiently resolve a number of inquiries., Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.