Advanced level of English and German, with excellent written and verbal communication, listening, and comprehension skills., Strong communication and customer service skills., 1 to 2 years of international contact center experience., Proficient in Excel and other Microsoft Office tools., Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions., Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.

access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives