University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related discipline), 2-4 years of experience in an industrial customer service or customer support is a must (preferably in a digital context), German: Excellent Proficiency (both spoken and written) Level C1 required, English: Proficiency (both spoken and written) Level B1 required, Experience in SAP; Sales Force is a plus, Experience in digitalization of customer service processes is a plus, Positivity and Energy: Friendly and approachable personality., Effective Communication: Clear and concise communication in German & English., Problem-Solving Skills: Analyze complex issues and find effective solutions., Collaboration: Work well with colleagues from various departments., Ability to work in a fast-paced environment and manage multiple tasks., Full availability, i.e., no other permanent commitments., Understanding of digital trends and technologies., Ability to maintain customer relationships through digital channels.

Christmas and holiday contribution, Private health care ( including dental care), Meal passes, Retirement pension plan, Internal and external training, Subsidies for studies, Language courses funded at 100%