About Framebridge

Framebridge is reimagining the custom framing experience through a seamless blend of e-commerce innovation and in-person retail craftsmanship. We've built a make-to-order manufacturing operation that connects customers with high-quality custom framing through our online platform and growing retail footprint. Our team thrives on solving complex operational challenges while delivering an exceptional customer experience.

The Role

We're seeking a Director of Product Management to lead our Retail digital product strategy and roadmap. In this role, you'll bridge the digital and physical worlds, building digital product solutions that empower our retail teams while creating seamless omnichannel experiences for our customers. You'll work at the intersection of retail operations and manufacturing systems to shape how customers interact with Framebridge across all touchpoints.

Location:

Remote position but based in the NYC Metro area

What You'll Do

Strategic Leadership

• Define and execute the digital product vision for Framebridge's retail experience, from initial customer consultation through order fulfillment and pickup
• Build and maintain a strategic roadmap that balances retail growth initiatives with operational efficiency and customer experience improvements
• Partner with Retail Operations, E-commerce, and Manufacturing teams to identify opportunities where tech solutions can drive business impact
• Make data-driven prioritization decisions across competing retail and omnichannel initiatives

Product Development

• Lead the design and development of tech tools and systems that enable retail associates to deliver exceptional in-store consultations and transactions
• Drive improvements to point-of-sale and back-of-house workflows, inventory visibility, order management, and customer data integration
• Build bridges between Shopify, NetSuite, and retail-specific back-of-house systems to create unified omnichannel experiences
• Champion solutions that simplify complex operational processes for frontline retail teams

Cross-Functional Collaboration

• Work closely with E-commerce and Operations technical teams to understand system constraints and integration requirements across our technology stack
• Partner with Retail Operations leadership to understand store-level pain points and translate them into product requirements
• Collaborate with Analytics teams to instrument retail products with meaningful metrics and insights
• Coordinate with Marketing and Customer Experience teams on omnichannel customer journey optimization

Team & Stakeholder Management

• Build and mentor a team of product managers focused on retail and omnichannel experiences
• Communicate product strategy and progress effectively to executive leadership
• Cultivate strong relationships with retail store teams, gathering feedback and building advocacy for new product capabilities
• Manage vendor and partner relationships for retail technology solutions

What You'll Bring

Required Experience

• 8+ years in digital product management, with at least 4 years focused on retail or omnichannel experiences
• Proven track record leading digital product strategy in retail operations, point-of-sale systems, or retail technology platforms
• Deep understanding of omnichannel retail operations including inventory management, order fulfillment, and customer data synchronization
• Experience working with complex technical integrations between e-commerce platforms, ERP systems, and retail-specific tools
• Strong analytical skills with experience using data to drive product decisions and measure success

Technical Fluency

• Comfort navigating enterprise systems like NetSuite, Shopify, and warehouse management platforms
• Understanding of API integrations, data flows, and the technical constraints of retail technology ecosystems
• Ability to work effectively with technical operations teams and translate between business needs and technical requirements

Leadership & Communication

• Excellent stakeholder management skills with ability to influence without direct authority
• Clear, compelling communicator who can articulate product vision to diverse audiences
• Experience building and developing product management teams
• Collaborative mindset with a track record of successful cross-functional partnerships

Nice to Have

• Experience in custom manufacturing, made-to-order, or build-to-order retail environments
• Familiarity with Celigo, RF-SMART, or similar integration and warehouse management platforms
• Background in retail operations or store management
• Experience with data warehousing and business intelligence tools (BigQuery, Looker, etc.)