Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Development Specialist plays a critical role in supporting the organization’s learning and development initiatives and employee relations efforts. This mid-level position is responsible for co-designing, administering, and ensuring compliance with annual organizational training. The Development Specialist also serves as a resource for managers and staff, providing coaching, facilitating group discussions on workforce issues, and promoting a culture of empathy, accountability, and continuous improvement.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Support the operations of the learning & development program.

• Co-design, implement, and manage annual and new hire organizational compliance training programs.

• Ensure training completion and documentation for audit readiness and regulatory compliance.

• Collaborate with departments to identify learning needs and identify or develop appropriate training resources.

• Administer the Tuition Reimbursement program.

• Track and report on training participation, effectiveness, and outcomes.

• Support employee relations efforts:

  • Identify related training resources to be offered to the parties involved.
  • Provide coaching and support to managers and staff.
  • Assist with conducting investigations when directed by the Manager, Human Resources.
  • Facilitate group conversations addressing workforce issues such as performance challenges and difficult conversations, when directed by the Manager, Human Resources.

• Support department initiatives in talent acquisition; diversity, equity, inclusion, and belonging; employee engagement; and other areas as needed.

• Collaborate with other support teams (e.g., finance, administration, IT, quality) to ensure personnel information is accurately maintained across organizational systems.

• Assist with internal audits of HR records to ensure compliance with laws, policies, and procedures, as needed.

• Perform other duties as assigned.

Qualifications

Education and/or Experience

Required

• Bachelor’s degree and a minimum of four years related experience, or an equivalent combination of education and/or experience.
• At least 2 years’ experience working in or supporting an HR department.
• Experience administering a Learning Management System (LMS) and designing e-courses to be delivered with the LMS.

Preferred

• Experience using the Predictive Index (PI) behavioral assessment tool.
• Experience managing conflict amongst others through 1:1 discussions and mediating conversations.
• Experience working with a Human Resource Information System (HRIS).
• HR or training development certification (PHR, SPHR, SHRM-CP, SHRM-SCP, APTD, or CPTD).
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, And Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• High emotional intelligence and ability to balance empathy with accountability.
• Understanding of employment law and regulatory systems related to position responsibilities.
• Excellent communication skills, both verbal and written.

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.