Introduction & Summary:We’re looking for an End User Engineer who enjoys solving problems, improving services, and working with modern Microsoft and Citrix technologies. If you want a role that mixes engineering, troubleshooting, hands-on project work, and continuous growth — this is the place for you.You’ll join a specialist team supporting medium and large organizations with complex, tailored IT environments. Every day brings new challenges, new technologies, and real impact on customer environments.Main Responsibilities:Troubleshoot and resolve tickets within the client’s ticket system.Maintenance and lifecycle management for devices and applications in Intune and SCCM.Develop existing customer services according to the client’s Service Catalog.Participate in smaller projects involving new features and services for customers.Maintain and develop documentation on customer solutions.Troubleshoot Citrix client connectivity, performance, and configuration issues.Regularly maintain and apply approved updates to Citrix base images.Key Requirements:1st, 2nd and 3rd line support experience with mid-to-large customers (5+ locations, 500+ employees).Proficiency in Citrix Workspace & PVS.Proficiency in Intune.Knowledge of PowerShell.Experience with Virtual Private Network – RRAS VPN / Global Protect.Understanding of Active Directory and Entra ID.Proficiency in M365 & Defender.Experience with SCCM.Education at college/university level, preferably in IT.Professional English verbal and written communication skills.Nice to Have:Experience with ShareFile.Other Details:This role involves working within a team dedicated to customer-specific solutions, providing ample opportunities for personal and technical development. You will work with various technologies, ensuring a dynamic and engaging work environment with a focus on collaborative growth.