Serving in a temporary role through February 28, 2026 (with possible extension), the Program Assistant will assist ESOL instructors, counselors, and other staff to ensure administrative tasks are completed and classes run smoothly. The Program Assistant will be responsible for classroom setup and support, data tracking/entry, and communicating with students. The role will report to the Program Director for Adult and Immigrant Services and collaborate with an ESOL Counselor, Data Assistant, and other staff.

Responsibilities

Data tracking

• Maintain accurate attendance records and track participant demographic information using internal databases and monitoring tools.
• Support staff by recording reasons for absence and reporting back to the team.

Classroom setup and instructor support

• Ensure classroom furniture is arranged appropriately for the group size and materials are available for instructors.
• Troubleshoot issues that may arise by sourcing supplies or coordinating with SCS facilities or IT departments for additional support.

Student communication & outreach

• Communicate program updates to students in classrooms and via email/text.
• Proactively conduct outreach to students who miss classes and record reasons for absences.

Assist with registration and enrollment

• Assist with organizing in-person and virtual registration and orientation.
• Conduct intake interviews, assist with registration processes as well as pre-and post-tests as part of the evaluation process.
• Administer pre- and post- Best Plus assessments to students.

Qualifications

• Bilingual (Spanish) required.
• Strong interpersonal skills, including verbal and written communication.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
• Familiar with online databases such as DYCD Connect, ASSIST, and Salesforce preferred.
• Proficient with Canva preferred.
• Availability from 4 pm – 9 pm, Monday through Thursday required; and offset once a month on a Saturday.

Salary: $19 – 20 per hour

Reports to: Director of Adult and Immigrant Services

Schedule: 20 – 25 hours/week. Temporary until February 28, 2026 with possible extension.

How to Apply If you are interested in joining our team, send a cover letter and resume to Hilda V. Cortés, Adult & Immigrant Services Program Director, at [email protected]. Please indicate “ESOL Program Assistant (PM) part-time, temporary” in the email subject line.

All positions at Sunnyside Community Services are filled without regard to race/color, religion/creed, national origin, age, sex/gender, sexual orientation, gender identity or expression, disability, pregnancy-related condition or lactation, military/veteran status, marital status, familial status, caregiver status, sexual or reproductive health decisions, height, weight, status as a victim of domestic violence/stalking/ sex offenses, predisposing genetic characteristic, immigration or citizenship status, prior arrest or conviction record, credit history, salary history, unemployment status, pre-employment marijuana testing, union affiliation/activity, or for reporting or opposing discrimination on these bases or for reporting or opposing violations of workplace health and safety, pay equity or practices, or for participating in any internal or any legally protected status listed in the New York City Human Rights Law (NYCHRL). All are encouraged to apply.

Sunnyside Community Services strives to address, explore, and educate all our stakeholders about the diversity of human experience and to advance and integrate racial equity and social justice into all organizational policies and programs. We believe that everyone, regardless of who they are or what they do for the organization, should feel equally involved and supported.

Sunnyside Community Services represents a commitment to considering the whole person and how systemic barriers and access to opportunities can affect their well-being.

Equal Opportunity/Affirmative Action Employer