Employer: International sensor companyLocation: Bielsko-Biała - hybrid work model with approximately one day per week from office and occasional business trips to Zurich (approximately once per quarter)Rate: 9300 - 12000 PLNCooperation model: Employment of contractStart date: ASAPRecruitment process: 2-3 online interviewsTechnology stack: Microsoft365, Windows 10/11, Citrix, MS Intune, Active Directory/Entra ID   Are you ready to solve IT challenges and help people work better every day? Join our international IT support team as a Global Service Desk Agent — the first point of contact for our colleagues worldwide. You’ll diagnose, guide, and resolve technical issues, ensuring smooth operations across our organization.   Your role is:-> Provide first-line IT support for users across different regions and business units;-> Handle incoming requests via portal, phone, or chat in a professional and friendly manner;-> Analyze and troubleshoot software, hardware, and access-related issues;-> Accurately log and document all incidents and requests in the ticketing system;-> Collaborate with second-level teams and partners to resolve more complex cases;-> Maintain high user satisfaction by delivering quality, timely support;-> Support access and user administration via IAM and related tools;-> Continuously develop your technical knowledge and contribute ideas to improve processes. Your skills and experiences:-> Minimum 2 years of experience in IT support or service desk (international environment preferred);-> Good knowledge of Microsoft 365, Windows 10/11, Citrix, MS Intune, and Active Directory / Entra ID;-> Experience using ticketing systems such as Jira Service Management or ServiceNow);-> Familiarity with ITSM processes; ITIL Foundation certification is an advantage;-> Strong customer service orientation and communication skills;-> Analytical mindset and attention to detail;-> Ability to work independently and within a global team;-> Very good English (spoken and written); German or other languages are a plus. Our client offers:-> Sharing the costs of private medical care;-> Sports activities;-> Online Trainings;-> Sharing the costs of life insurance;-> Flexible working time;-> Integration events.